Customer Service

We keep all items on hold behind the Circulation Desk in Custoimer Service. It's the first desk you see when you walk in.

Yes. The County has a courier that comes by our library twice a week and delivers items back to us. Horry County does not have the ability to check in items from your account however. Items will still display as "out" until they arrive back at Chapin Memorial Library. Late fines accrued during the transfer time from the County to Chapin Memorial are subsequently waived.

You can return any of your materials at the circulation desk or in the book drop directly across from the building.

Sure, we're flexible. Let staff know at the time of checkout and tell us when you plan on being back in town.

Yes, but we would need permission from that cardholder first.

Nope. Chapin Memorial Library is not affiliated with, or linked to any other library system. That includes the Horry County Library system.

When you are issued your card you have the option to be notified by either phone or email.

If it's an item that you have checked out on your account or an associated account, you must either pay for full price of the item or buy an exact replacement copy. Contact Customer Service for details about buying replacement items.

Contact us right away and we will stop the account. There is a $2.00 replacement fee to replace your card and any outstanding fines or fees must be cleared before a new card is issued.

Yes. If you show another photo ID such as a driver's license, you can check out materials the first time you forget your card. If you forget the card a second time it will be marked as lost and you must pay a $2.00 fee to replace it.